Shipping & Returns
COVID-19 Update: All orders are still being processed like usual, but there may be delays in processing time, production time, and/or shipping delivery time. Most Custom orders will ship in 6-8 weeks. This may increase to 8-10 weeks during our busy holiday season(Oct-Feb). We appreciate your understanding!
Unfortunately, we are unable to control shipping delays. Please be prepared for shipping delays during this time. Many flights are being cancelled or rerouted throughout the globe, making package transport difficult and causing delays. Here is a link with some great general shipping information: https://blog.stamps.com/coronavirus-updates/
All orders will be shipped United States Postal Service (USPS) unless otherwise requested and approved. Most items have a processing time of 2-3 business days before shipping unless otherwise noted. Sales may increase processing time. **Shipping delays may occur due to the COVID-19 pandemic.
If your address has changed after you placed your order, please contact us as soon as possible. Once your items have been shipped, we are unable to change the shipping destination. It is the customer's responsibility to contact the United States Postal Service to track down their package.
Orders under $50 will be charged a flat $7.50 to ship. Orders over $50 are free to ship.
Jeanne Nuage is not responsible for lost, stolen, or damaged packages during shipping. If your package is returned to us, you will be notified and recharged the shipping cost.
Returns and Exchanges
Jeanne Nuage items may be returned within 14 days from when the item was delivered. Shipping costs will not be refunded. All items must be in its original packaging with tags still attached. Items that have been worn, washed, or smell fragrant cannot be returned. Items that don't pass inspection will be sent back at the owner's expense. Refunds will be processed within 2-3 business days after items are received back in store and will be issued onto the original payment method. Refunds should appear within 10-14 business days depending on your bank. Store Credit can be requested instead of a Refund.
Please contact us at firstname.lastname@example.org with any questions about a return or exchange.
**Sale items marked "Closeout Item or Final Sale" are non-refundable, and non-exchangable.